Sarai Ezzell
503-396-1344 | seezzell@yahoo.com | linkedin.com/in/sarai-ezzell-4832512/
Professional Summary
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Extensive years of experience working as a Technical Writer Team Lead/User Experience Designer.
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Developed and maintained SharePoint sites that included mandatory training slides and videos for over a dozens of courses, reference documentations, video libraries, key result data, and common links.
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Managed the writing, editing, and publication process of over 30 highly technical procedural documentation.
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Wrote, created, and edited tutorial videos that included slides, voice over, and animation.
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Skilled technical writer well versed in DITA/XML, Adobe FrameMaker, and similar tools.
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Wrote customer facing technical documentation, including release notes, user guides, technical bulletins and process documentation.
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Educated business unit managers and staff on the value of technical writing and the minimalist style.​
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Comfortable in both Agile and Waterfall environments.
Skills Summary
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Technical Writing
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Instructional Design
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Training Presentation
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Copywriting
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Formatting
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Publication
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Template Design
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Team Leader
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Researcher
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DITA/XML
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JIRA
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​Microsoft Office 365
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Design​
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Excel
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Outlook
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PowerPoint
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SharePoint
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Teams
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Word
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Yammer/Viva
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Adobe
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Adobe Experience Manager
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FrameMaker​
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RoboHelp
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Smartsheet
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HTML
Education
Juris Doctor
Concord Law School, 2008
Los Angeles, CA
Bachelor of Arts, Speech Communications
Portland State University, 1992
Portland, OR
Intel Corporation
2014 - 2024
Senior Technical Writer/SharePoint Developer/User Experience Designer
10/2020 - 12/2024
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Wrote, edited, and published the department’s operating procedures and technical documentation, which was consumed by employees in several construction department employees.
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Developed and maintained multiple well received SharePoint sites that housed mandatory training slides and videos for 12 courses, reference documentation, video library, key result data, and common links.
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Wrote, created, and edited tutorial videos, which included slides, voice over, and animation.
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Managed the department’s mandatory training program, including securing trainers, scheduling, tracking attendance, and providing materials.
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Completed documentation management for David Bacon Act/CHIPS Act evaluation.
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Developed ad hoc MS Lists and Smartsheets based on specifications provided by the department.
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Drove effort to migrate the department’s contracts to a new system. This included validating hundreds of contract ownership, metadata, and completeness.
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Ensured department’s new hires had access to systems, tools, and reports needed for their roles.
IT Product Owner/Business System Analyst
06/2017 - 10/2020
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Ran the DITA/XML Governance Board, including reviewing requests, prioritizing, approving, assigning and scheduling work requests.
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Conducted interviews and surveys of DITA/XML super users to ascertain application requirements of the current DITA/XML system as well as one that of a possible replacement system.
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Held meetings with the DITA/XML superusers to rank and rated each requirement as it pertained to the individual business unit and to Intel’s DITA/XML community.
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Compiled requirements data and presented to IT management and the DITA/XML vendors informing them of the showstopper requirements and functionality expectations.
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Reported weekly to IT management and DITA/XML vendors regarding the progress of the DITA/XML evaluation and system testing.
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Monitored the DITA/XML vendor’s progress in developing showstopper functionality that was not part of their current offering.
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Promoted and educated Intel business units through storytelling about the value of DITA/XML.
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Educated Intel business units on the value of technical writing and the minimalist style.
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Assisted Intel business units develop and document a content creation process to allow for quick publication of quality materials.
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Clarified work requests with customers and negotiated delivery schedules with consultants.
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Provided detailed information on program costs and return on investments.
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Developed relationships with suppliers to resolve issues and managed improvements.
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Determined pain points in the DITA/XML content creation process and explore options to avoid or overcome them.
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Created new program cost models for existing and proposed component content management systems.
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Manage and prioritize backlog of work requests and oversee progress.
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Tracked consultant hours and invoicing.
Senior Technical Writer Team Lead
05/2014 - 06/2017
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Managed a cross-geographical team of six technical writers, including hiring, assigning work, problem solving, and providing feedback on their work product.
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Wrote customer facing technical documentation, including release notes, user guides, technical bulletins and process documentation.
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Worked with the department’s global engineering team to improve the quality of the customer facing documents and improved the existing documents readability scores.
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Streamlined the publication workflow and ensured project team compliance.
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Mentored other groups and writers to build a stronger and sustainable writing process.
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Department’s expert DITA/XML user and trainer.
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Drove effort to clean up and move content from one content management tool to another.