Sarai Ezzell

Wrote, edited, and published the department’s operating procedures and technical documentation, which was consumed by employees in several construction department employees.

Developed and maintained multiple well received SharePoint sites that housed mandatory training slides and videos for 12 courses, reference documentation, video library, key result data, and common links.

Wrote, created, and edited tutorial videos, which included slides, voice over, and animation.

Managed the department’s mandatory training program, including securing trainers, scheduling, tracking attendance, and providing materials.

Completed documentation management for David Bacon Act/CHIPS Act evaluation.

Developed ad hoc MS Lists and Smartsheets based on specifications provided by the department.

Drove effort to migrate the department’s contracts to a new system. This included validating hundreds of contract ownership, metadata, and completeness.

Ensured department’s new hires had access to systems, tools, and reports needed for their roles.

Ran the DITA/XML Governance Board, including reviewing requests, prioritizing, approving, assigning and scheduling work requests.

Conducted interviews and surveys of DITA/XML super users to ascertain application requirements of the current DITA/XML system as well as one that of a possible replacement system.

Held meetings with the DITA/XML superusers to rank and rated each requirement as it pertained to the individual business unit and to Intel’s DITA/XML community.

Compiled requirements data and presented to IT management and the DITA/XML vendors informing them of the showstopper requirements and functionality expectations.

Reported weekly to IT management and DITA/XML vendors regarding the progress of the DITA/XML evaluation and system testing. 

Monitored the DITA/XML vendor’s progress in developing showstopper functionality that was not part of their current offering.

Promoted and educated Intel business units through storytelling about the value of DITA/XML.

Educated Intel business units on the value of technical writing and the minimalist style.

Assisted Intel business units develop and document a content creation process to allow for quick publication of quality materials.

Clarified work requests with customers and negotiated delivery schedules with consultants.

Provided detailed information on program costs and return on investments.

Developed relationships with suppliers to resolve issues and managed improvements.

Determined pain points in the DITA/XML content creation process and explore options to avoid or overcome them.

Created new program cost models for existing and proposed component content management systems.

Manage and prioritize backlog of work requests and oversee progress.

Tracked consultant hours and invoicing.

Managed a cross-geographical team of six technical writers, including hiring, assigning work, problem solving, and providing feedback on their work product.

Wrote customer facing technical documentation, including release notes, user guides, technical bulletins and process documentation.

Worked with the department’s global engineering team to improve the quality of the customer facing documents and improved the existing documents readability scores.

Streamlined the publication workflow and ensured project team compliance.

Mentored other groups and writers to build a stronger and sustainable writing process.

Department’s expert DITA/XML user and trainer.

Drove effort to clean up and move content from one content management tool to another.