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Sarai Ezzell

Professional Summary

  • Extensive years of experience working as a Technical Writer Team Lead/User Experience Designer.

  • Developed and maintained SharePoint sites that included mandatory training slides and videos for over a dozens of courses, reference documentations, video libraries, key result data, and common links. 

  • Managed the writing, editing, and publication process of over 30 highly technical procedural documentation.

  • Wrote, created, and edited tutorial videos that included slides, voice over, and animation.

  • Skilled technical writer well versed in DITA/XML, Adobe FrameMaker, and similar tools.

  • Wrote customer facing technical documentation, including release notes, user guides, technical bulletins and process documentation.

  • Educated business unit managers and staff on the value of technical writing and the minimalist style.​

  • Comfortable in both Agile and Waterfall environments.

Skills Summary

  • Technical Writing

  • Instructional Design

  • Training Presentation

  • Copywriting

  • Formatting

  • Publication

  • Template Design

  • Team Leader

  • Researcher

  • DITA/XML

  • JIRA

  • ​Microsoft Office 365

    • Design​

    • Excel

    • Outlook

    • PowerPoint

    • SharePoint

    • Teams

    • Word

    • Yammer/Viva

  • Adobe

    • Adobe Experience Manager

    • FrameMaker​

    • RoboHelp

  • Smartsheet

  • HTML

Education

Juris Doctor

Concord Law School, 2008

Los Angeles, CA

Bachelor of Arts, Speech Communications

Portland State University, 1992

Portland, OR

Intel Corporation

2014 - 2024
Senior Technical Writer/SharePoint Developer/User Experience Designer
10/2020 - 12/2024
  • Wrote, edited, and published the department’s operating procedures and technical documentation, which was consumed by employees in several construction department employees.

  • Developed and maintained multiple well received SharePoint sites that housed mandatory training slides and videos for 12 courses, reference documentation, video library, key result data, and common links.

  • Wrote, created, and edited tutorial videos, which included slides, voice over, and animation.

  • Managed the department’s mandatory training program, including securing trainers, scheduling, tracking attendance, and providing materials.

  • Completed documentation management for David Bacon Act/CHIPS Act evaluation.

  • Developed ad hoc MS Lists and Smartsheets based on specifications provided by the department.

  • Drove effort to migrate the department’s contracts to a new system. This included validating hundreds of contract ownership, metadata, and completeness.

  • Ensured department’s new hires had access to systems, tools, and reports needed for their roles.

IT Product Owner/Business System Analyst
06/2017 - 10/2020
  • Ran the DITA/XML Governance Board, including reviewing requests, prioritizing, approving, assigning and scheduling work requests.

  • Conducted interviews and surveys of DITA/XML super users to ascertain application requirements of the current DITA/XML system as well as one that of a possible replacement system.

  • Held meetings with the DITA/XML superusers to rank and rated each requirement as it pertained to the individual business unit and to Intel’s DITA/XML community.

  • Compiled requirements data and presented to IT management and the DITA/XML vendors informing them of the showstopper requirements and functionality expectations.

  • Reported weekly to IT management and DITA/XML vendors regarding the progress of the DITA/XML evaluation and system testing. 

  • Monitored the DITA/XML vendor’s progress in developing showstopper functionality that was not part of their current offering.

  • Promoted and educated Intel business units through storytelling about the value of DITA/XML.

  • Educated Intel business units on the value of technical writing and the minimalist style.

  • Assisted Intel business units develop and document a content creation process to allow for quick publication of quality materials.

  • Clarified work requests with customers and negotiated delivery schedules with consultants.

  • Provided detailed information on program costs and return on investments.

  • Developed relationships with suppliers to resolve issues and managed improvements.

  • Determined pain points in the DITA/XML content creation process and explore options to avoid or overcome them.

  • Created new program cost models for existing and proposed component content management systems.

  • Manage and prioritize backlog of work requests and oversee progress.

  • Tracked consultant hours and invoicing.

Senior Technical Writer Team Lead
05/2014 - 06/2017
  • Managed a cross-geographical team of six technical writers, including hiring, assigning work, problem solving, and providing feedback on their work product.

  • Wrote customer facing technical documentation, including release notes, user guides, technical bulletins and process documentation.

  • Worked with the department’s global engineering team to improve the quality of the customer facing documents and improved the existing documents readability scores.

  • Streamlined the publication workflow and ensured project team compliance.

  • Mentored other groups and writers to build a stronger and sustainable writing process.

  • Department’s expert DITA/XML user and trainer.

  • Drove effort to clean up and move content from one content management tool to another.

Call 

503-396-1344

Email 

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